Find a Security System Installation in Baltimore, MD

Contact our customer support immediately with your concerns. We take all complaints seriously and investigate thoroughly. Your escrow payment remains protected during investigation. Depending on the issue, we'll mediate, arrange corrections, or process refunds as appropriate.

For hourly projects, you'll only pay for actual time worked with our real-time tracking. For fixed-price projects, timeline extensions should be discussed and agreed upon. Major delays may warrant renegotiation, with your escrow payment remaining protected throughout.

You can cancel or reschedule before work begins without penalty. Once work has started, cancellation terms depend on your agreement with the security system installation. Any work completed up to cancellation point will be calculated, and unused funds remain in your escrow for future projects.

Yes. Every security system installation on our platform is verified, licensed (where required by MD law), and carries appropriate insurance. We conduct background checks and verify credentials before approving any professional to join Kokobeo.

Yes, though it's best to discuss this possibility upfront with your security system installation. For milestone-based projects, you can pause between milestones. Any completed work will be calculated and paid from escrow, with remaining funds available when you're ready to resume.

Kokobeo accepts all major credit cards, debit cards, and bank transfers. All payments go through our secure escrow system first - the professional never receives your payment information directly, ensuring complete security and privacy.

Once you approve completed work, payment typically releases to the security system installation within 24-48 hours. This processing time ensures all documentation is complete and provides a brief window for any final adjustments if needed.

For fixed-price projects, materials are typically included in the quote. For hourly projects, you can either purchase materials yourself or reimburse the professional. All material costs should be discussed and agreed upon before work begins, with receipts provided for transparency.